This Privacy Policy describes how MonkSavy and its affiliates (collectively "MonkSavy", we, our, us) collect, use, share, protect, or otherwise process your information/personal data through our website monksavy.com (hereinafter referred to as "Platform").
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to:
You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We may track your behavior, preferences, and other information that you choose to provide on our Platform. This information is compiled and analyzed on an aggregated basis.
We will also collect your information related to your transactions on the Platform and third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We are not responsible for the third-party business partner’s privacy practices, and we request you to read their privacy policies prior to disclosing any information.
If you receive an email or call from someone claiming to be MonkSavy asking for personal information like debit/credit card PIN, net-banking, or mobile banking passwords, we request you not to provide such information. If you have already revealed such details, report it immediately to an appropriate law enforcement agency.
We use your personal data to provide the services you request. To the extent we use your personal data for marketing, we will provide you the ability to opt-out of such uses. We use your personal data to:
Your access to these products/services may be affected if permission is not provided to us.
We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.
We may disclose personal data to third parties such as sellers, business partners, third-party service providers, including logistics partners, prepaid payment instrument issuers, third-party reward programs, and other payment options chosen by you. These disclosures may be required for us to provide you access to our services and products, to comply with our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services.
We may disclose personal and sensitive personal data to government agencies or other authorized law enforcement agencies if required by law or in good faith belief that such disclosure is necessary to respond to subpoenas, court orders, or other legal processes.
We may disclose personal data to law enforcement agencies, third-party rights owners, or others in good faith belief that such disclosure is necessary to enforce our Terms of Use or Privacy Policy, respond to claims that content violates the rights of a third party, or protect the rights, property, or personal safety of our users or the general public.
To protect your personal data from unauthorized access or disclosure, loss, or misuse, we adopt reasonable security practices and procedures. Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access and offer the use of a secure server. However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, the users accept the security implications of data transmission over the internet and the World Wide Web, which cannot always be guaranteed as completely secure, and therefore, there are always inherent risks associated with using the Platform. Users are responsible for ensuring the protection of login and password records for their account.
You have the option to delete your account by visiting your profile and settings on our Platform. This action will result in the loss of all information related to your account. You may also write to us at the contact information provided below to assist you with these requests. We may, in the event of any pending grievance, claims, pending shipments, or other services, refuse or delay the deletion of the account. Once the account is deleted, you will lose access to the account.
We retain your personal data for no longer than is required for the purpose for which it was collected or as required under applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may continue to retain your data in anonymized form for analytical and research purposes.
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.
By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and otherwise processing of your information in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
You consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties) contacting you through SMS, instant messaging apps, calls, and/or email for the purposes specified in this Privacy Policy. You have the option to withdraw your consent by writing to the Grievance Officer at the contact information provided below. Please mention “Withdrawal of consent for processing personal data” in the subject line of your communication. We may verify such requests before acting on them.
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices